Customer Support Channels
A 1–hour Response Guarantee
Giving superior quality support on–time is our high priority, so we backup each hosting plan with a one hour ticket response guarantee. As you send a ticket or post an e–mail, our client technical support team will do all they could do to present the most appropriate answer to your situation and to offer you assistance in a timely fashion.
A Top–quality Support Service
Our tech support service is supplied by a team of educated consultants that are able to react to your query quickly. You can easily get hold of the technical support staff by opening a customer assistance ticket from your Website Control Panel or by posting us an e–mail message. On business days, you may as well contact us on the phone or make use of the online chatting service.
An Intuitive Help Section
If you wish assistance while performing tasks within the Control Panel, it is possible to always click the Help key and see your problem in the listing of content articles that will appear. We have also turned almost all the content articles into instructional videos. The list of educational videos will load if you click the Videos option located in each section.